SHIPPING & RETURNS
SHIPPING POLICY
At AllCelestia, we are committed to providing a smooth and reliable shipping experience for every customer.
All orders are carefully processed and prepared within our handling time before shipment. Once your order has been shipped, you will receive tracking information to monitor the delivery status of your package.
Shipping times may vary depending on your location, customs processing, and carrier services. Please note that delays may occasionally occur during high-demand periods or due to circumstances beyond our control.
We work with trusted shipping partners to ensure your order arrives safely and securely.
Customers are responsible for providing accurate shipping information at checkout. AllCelestia is not responsible for delays or delivery issues caused by incorrect or incomplete address details.
If you have any questions regarding your shipment or order status, our support team will always be available to assist you.
RETURN & EXCHANGE POLICY
At AllCelestia, customer satisfaction is very important to us. We strive to ensure that every order meets our quality standards and arrives in excellent condition.
If you are not completely satisfied with your purchase, you may request a return or exchange within the eligible return period after receiving your order.
To qualify for a return or exchange, items must be unused, in their original condition, and returned with all original packaging and accessories when applicable.
Please note that certain items may not be eligible for return or exchange due to hygiene, customization, or final sale conditions.
Once your return request is approved and the item is received and inspected, we will process the appropriate refund or exchange according to our policy guidelines.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
If you have any questions regarding returns, exchanges, or refunds, our support team will always be available to assist you.